About

Why we exist .

The people, values and partners behind Lighthouse. And what keeps us at the work when it would be easier to stop.

Our story

Bridging the gap between decision and delivery.

Lighthouse started because we were both pretty fed up. For twenty years, we worked on opposite sides of the same coin: Jon as a visionary designer whose best ideas were often strangled by red tape, and James as a public sector strategist tired of seeing massive problems met with a total lack of imagination.

Realising we were shouting into the same void, we decided it was time to stop accepting the status quo and do something about it.

We didn't want to create another "yes man" consultancy; we wanted to create a place where the goal is actually solving the problem, not just making money.

We have deep roots in some of Britain’s biggest institutions, which has also given us a front-row seat to how broken "business as usual" can be and how ill-equipped the old ways of doing things are to solve the problems of today.

We’re not interested in protected hierarchies or ego-driven leadership. We’re here to do honest, imaginative work that actually makes a difference to the people it affects. 

Whether we’re partnering with a client or growing our team, we’re looking for people who care more about the impact of the work than anything else.

Leadership

The team behind the practice.

James Johnson
Co-founder

James Johnson

James has spent over 25 years in public sector delivery, working both on the inside as the client and on the outside as the consultant. This dual perspective is why he’s most useful in rooms where a problem is still being framed; he knows how to bridge the gap between high-level strategy and the reality of making services work. 

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Jon Maher
Co-founder

Jon Maher

Jon has spent his career making complicated things simple enough to act on. Product and service design, user research, test-and-learn....whatever it takes to get the right thing in front of the people it affects, as early as possible.

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Hello Lighthouse.

Bring us a strategy to shape, a service to redesign, a workflow that's creaking, or a product you want built properly. Or just a feeling that something could be better. That's enough to start.

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